Sneaky snakes beware of this company. 20 year experience. - Dealer Service Representative CARVANA Employee Review

1.0
Apr 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Got to work remote for some time.

Cons

The company is a wolf in sheep's clothing. They came in and bought out what was known as ADESA. They apporached us employees with promises of a great workplace where people are treated great and have good benefits etc etc they lied! They said they didnt want to change us and our jobs, also a lie. They are just blowing smoke up your butt if they promise you anything. They are sneaky and will let you know that you are very replaceable, non transparent, refuse yearly increases, and constantly changing our hours every 3 months and if you can't work your new hours then oh well basically. They took away our exsisting PTO policy and now you have to earn it. The customer service team is a revolving door in AZ home office. No one stays becuase of the poorly managed team. They would rather throw away people who know the job and been there 10, 20, 25 years and pay new employees peanuts so they can try to brianwash you to their ways.. If you don't conform you'll be let go. I chose to leave because of how awful that company was. RUNN!

Explore other reviews about CARVANA

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good, consistent up in pay

Cons

Driving, careless and unsafe drivers while you’re doing your job

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

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