Pros
A generally good crew of people from top to bottom, in my experience. I worked at the Hunt Valley, MD location for about 2 years after COPS bought the original central station. Not much changed immediately, gradually we shifted towards their policies. Some of these changes were for the better, some for the worst.
Cons
Retention is terrible and that puts added stress on long time employees to cover. The pay is incredibly low for this kind of work, especially when you consider there is on call shifts as well. It really makes it difficult to take a random day off, especially when you consider how strict the attendance policy is. I wouldn't say the job is incredibly difficult, but I would say the every day employees deserve to be treated a little better. I feel that the employees are generally undervalued and treated as expendable when they're the lifeblood of the company. Not only is the starting pay incredibly low, the raises you get are very low as well. When COPS bought AlarmWatch raises went from about a dollar a year to, at most, .50 cents. And that's if you're lucky.