Bait and Switch - CSA - Customer Service Associate CSC Employee Review

3.0
Nov 5, 2021
Recommend
CEO approval
Business Outlook

Pros

I really did like the culture, the manner I was treated by my temporary Manager. I was under the impression I would be working in Customer Service.

Cons

I specified liking a diversity in job duties, the ability to get up move around, not tied to a desk. The position was really backend processes. The system I was initially "trained on" was archaic. Training was horrible. I received my equipment at home, set it up myself. The new trainees spent less than two hours on a conference call to get familiar with signing on to the multiple systems. Then, it was basically sink or swim. Long videos on line, and lots of reading without interaction or hands on learning. I left after 2 weeks of being very frustrated. I believe this company could be awesome to work for. Too, I know COVID has affected their training. But, I don't feel like they listened to what I wanted to do and assigned me to a process that they must have a huge back log. It was sad. I literally watched a training video where one of the new hires fell asleep at her desk.

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5.0
May 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team members & Leader Work life balance

Cons

Compensation is below average compared to other organizations

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Hybrid schedule (3 days in office, 2 at home) is nice for people who want to switch up the days they go into the office / work from home.

Cons

Terrible work-life balance! Overtime is optional, but managers try to guilt-trip you into working OT. The raise they offered was laughable, and I wasn't the only one who was insulted by it. Management is incredibly petty. I also sat through many conversations, started by a leader, surrounding politics and religion. If you're in the annual reports department, it is incredibly difficult to get out. I saw many people try to get into other departments only to be blocked each time. If you're in a satellite office, they will forget about you! They only care about the DE offices.

1
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CSC Response
1mo
Thank you for sharing your experience. We're glad the benefits and flexible hybrid schedule were positives during your time here. We take the concerns you've raised seriously—around workload expectations, compensation, and internal mobility. We regularly review our compensation practices to ensure they remain competitive and reflect industry standards, and we're committed to equitable access to growth opportunities regardless of location. Every colleague, in every office, should feel supported and visible.
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