Pros
The Staff - They do all they can with what tools they have to keep things together. The Clients - They care for patients and keep us showing up for work to support them.
Cons
Is anyone listening from above? How many negative reviews from one department are required before anyone looks? HR came in to talk to "random staff" a few months back when a policy change with communicated to the department in very unprofessional terms. The result from HR's "investigation" was clearly staff were not paying attention to how great all the changes are so everyone had to go through a new round of re-education on the changes. How was this decision made? Is there some latitude granted because we report through the EVP over HR? Work/Life balance is work until you are out of life. There is some clear disconnect between leadership and experienced staff. The answer from leadership is "some people can't handle change well" but you don't work in IT and not know how to experience and accept change. The number and quality of senior resources leaving this department is scary. "assignment buckets" that simplify things replaced a functional process that involved automated routing and a couple of minutes/day for each leader and they redesigned it so all inbound requests have to be touched ? times before someone actually is assigned to the work. By that point, the client has been waiting for weeks/months and is out of patience to work with someone trying to resolve their request. Top Heavy Management Structure. Insane spending habits. Does anyone even look at what the IT department spends their money on? Corporate-Wide - How many consulting companies are working to "improve" the organization right now?