Pros
Most of the people are nice. I have my own desk in a cubicle. Also, helping people in need of major pharmaceutical medication for diseases like MS, and cancer.
Cons
All the patient's hang up the phone when they see the caller id come up as a 1-800 #. Most of everyone in the building piles their work onto the PCC. If there is a question of whether it is your responsibility or if someone is pawning their work on you. This company plays favorites and gives no chance of explanation when accused by other employees of things that did not happen. All around, a vague answer has left you still wondering whether you did what you were supposed to or if you're going to get an email sometime down the road stating you are subject to corrective action because someone complained on you in a passive aggressive way and you will never know who did it or what was said.