Quality is not important anymore - Technical Support Representative II Cencora Employee Review

Good benefits and pto great

Good benefits, health, dental and PTO

Some remote opportunities, medical benefits used to be good

This company has made it clear that its employees are not a priority. Over the past several years, there have been repeated layoffs, hiring freezes, and constant cost-cutting, with little regard for the employees left behind or how the remaining work will realistically get done. Many of the decisions don’t make sense. Critical, high-performing employees and essential roles have been eliminated while other positions remain. At the same time, new processes and layers of bureaucracy have been introduced that make even simple tasks take much longer, leaving employees with less time to focus on the work that actually serves clients. I genuinely feel for both the employees who remain and the clients, who ultimately bear the consequences of these decisions. The workload continues to increase while staffing decreases, creating an unsustainable environment. If you’re considering applying here, I’d think carefully. The company has laid off dozens of long-tenured employees—many with decades of service—without hesitation. That sends a clear message about how employee loyalty is valued. What has been especially disappointing is the lack of interest in employee feedback. In all my years here, I was never asked for ideas on how my department or the company could operate more effectively, despite those doing the work often having the best insight into what needs improvement. To make matters worse, 50-hour workweeks have become the expectation rather than the exception. It’s difficult to see continued cuts to the workforce while executive compensation remains high.