Unprofessional and cold - Anonymous employee CentralReach Employee Review

1.0
Aug 31, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many great people who want to help clients and care about their co-workers.

Cons

Lack of trust in senior leadership Disjointed messaging around product and company direction Disappointing handling of layoffs in May 2020 Work life balance is not respected or valued

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CentralReach Response
5y
We agree that we have a great team of dedicated and caring individuals, but find it disheartening to hear about the perceived lack of trust in senior leadership, disjointed messaging, and your overall experience. Our leadership team makes a consistent effort to communicate the direction of our products and company during both our monthly company meetings as well as individual team meetings held throughout the month. As a former employee, we can only hope that you had worked with your manager to talk through work/life balance and any personnel decisions that were made. We wish you the best in your future endeavors.

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5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Management is top tier

Cons

Benefits are good, but kind of weird since it Aetna's network via a third-party company named Allied. When it works, awesome, when it doesn't, it's a pain.

2.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong mission and meaningful work that positively impacts customers Opportunities to grow and take ownership of meaningful projects Talented coworkers who make the work rewarding

Cons

Significant decline in company culture over time Management has become less supportive and more focused on criticism than coaching Lack of clear guidance, mentorship, and direction Employees often feel disconnected from leadership decisions High turnover, especially among Account Managers and customer-facing teams The company no longer feels like the supportive environment it once was

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