Does CentralReach pay their employees well?

According to anonymously submitted Glassdoor reviews, CentralReach employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at CentralReach. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at CentralReach?

82% of CentralReach employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CentralReach 4.6 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at CentralReach?

Sales (8) , Account Manager (7) , Account Executive (5) , Customer Success Lead (5) , Senior Software Engineer (5) , Account Success Manager (4) , Marketing (4) , Customer Success (3) , Manager (3) , Product Manager (3) , Sales Development Representative (SDR) (3) , Software Developer (3) , AR Specialist (2) , Customer Support Specialist (2) , Implementation Coordinator (2)

What are the pros of working at CentralReach according to real employee reviews?

"5. The people are great and everyone is open to offering help and support to those who need it when starting out." ((in 16 reviews)); "Great leadership" ((in 12 reviews)); "As long as you do your part and are being responsible everyone is very helpful and supportive" ((in 9 reviews)); "Great environment and management helps to better each staff's skills." ((in 9 reviews)); "Great benefits" ((in 8 reviews))

What are the cons of working at CentralReach according to real employee reviews?

"Low pay compared to other companies" ((in 4 reviews))

What are employees saying about CentralReach layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CentralReach layoffs and their outlook for job security at CentralReach in 2026.

What are the top reviewed CentralReach locations?

Pompano Beach , Holmdel , Fort Lauderdale , Matawan , Miami , Jersey City , Newark , Clark , Morristown , Kansas City , New York , Tucson , San Antonio , Irvine , Los Angeles , Corvallis , Pembroke Pines , Atlanta , Remo

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CentralReach

CentralReach reviews

The good and the bad - Customer Success Lead CentralReach Employee Review

3.0

Jul 3, 2022

Customer success lead

Recommend

CEO approval

Business Outlook

Pros

I saw the other CSL reviews here and felt compelled to add my own opinion to the mix; I've never written a Glassdoor review before. There are many good things you can say about CentralReach - the company is driven by a solid mission (the reason many, many of us are here), it's a very collaborative environment, and the pay and benefits are decent. I've been here for a few years and have seen a lot of change in that time, some of it good and some of it bad. The company has grown quite a bit over the last few years, and has made a number of acquisitions, which can be exiting to be a part of. Also, the team is very diverse, which is refreshing to see. The good here makes CR deserve the 3-stars I'm giving it.

Cons

CSL-land has seen a lot of changes over the last few years, especially with multiple reporting structure changes. I felt like last year, we were finally moving in the right direction, focusing on doing actual Customer Success rather than glorified technical support. Adding Gainsight, Success Plans, QBRs and other basic Customer Success functions was a huge step forward. This year has been regressive. Also, it feels like the new leadership doesn't care about us, and is generally disinterested in our opinions on how things could be better. I think the team is afraid to speak up with new ideas as well. Right now I'd say we're all pretty much just keeping our heads down and working. If it weren't for the uncertain economy, I'd probably leave and find another job; I am actively looking but the uncertainty makes me reluctant to leave CR at this time.

CentralReach Response

Thank you for your review. We appreciate your positive feedback on the mission, cross functional collaboration, benefits and pay, our growth story and our emphasis on diversity. We have made significant investments in the Customer Success organization to improve customer satisfaction and to level up our overall team. If you are unhappy or have concerns over these changes, I encourage you to seek out our COO to further discuss.

Explore other reviews about CentralReach

5.0

Jun 4, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing Culture Management is top tier

Cons

Benefits are good, but kind of weird since it Aetna's network via a third-party company named Allied. When it works, awesome, when it doesn't, it's a pain.

2.0

Jul 16, 2026

Account manager

Recommend

CEO approval

Business Outlook

Pros

Strong mission and meaningful work that positively impacts customers Opportunities to grow and take ownership of meaningful projects Talented coworkers who make the work rewarding

Cons

Significant decline in company culture over time Management has become less supportive and more focused on criticism than coaching Lack of clear guidance, mentorship, and direction Employees often feel disconnected from leadership decisions High turnover, especially among Account Managers and customer-facing teams The company no longer feels like the supportive environment it once was

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Customer Success Lead

Technical Project Manager

Demand Generation Manager

Strategic Account Executive

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