Great company - Customer Support Specialist CentralReach Employee Review

Amazing management and culture. Also really well work/balance balance in the support role

They have a tight grip on the hybrid options. They allow you to work from home, but there’s a requirement to be in the office a certain number of days, and they track how many times you’ve been in. That’s the worst part of an otherwise great job

Strong mission and meaningful work that positively impacts customers Opportunities to grow and take ownership of meaningful projects Talented coworkers who make the work rewarding

Significant decline in company culture over time Management has become less supportive and more focused on criticism than coaching Lack of clear guidance, mentorship, and direction Employees often feel disconnected from leadership decisions High turnover, especially among Account Managers and customer-facing teams The company no longer feels like the supportive environment it once was