iTunes Advisor - Anonymous employee Concentrix Employee Review

1.0
Apr 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a lot of great colleagues and it’s work at home and a paycheck if you have no other options. Customers all over the world and the status of the client.

Cons

Yikes, I not 100% sure if it’s just the iTunes department or as a whole. Lack of communication on policies,very dictator monitoring where if you are in in between calls for more than a minute or if you get a 90% positive feedback for one week instead of 92% you are canned even if your other stats are stellar as mine was at8.5 on their metrics. And they cancel your Beni fits the same day and they are very cold and just say you didn’t meet goal clock out after being kind saying it was nice to work with you take care. Let’s say you are more prone to get canned if you are 1 year+. A lot of get advisor and a couple managers that were with the company 3+ years.

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Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jun 28, 2026
Recommend
CEO approval
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Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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