GM Connection Center Team - Anonymous employee Concentrix Employee Review

3.0
Jun 16, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Every now and then you get Jets Pizza because they want you to work OT. OT sometimes comes with incentives up to $20 an hour but it is rare. I worked at Warren GM location. The coworkers are great.

Cons

You get workes like a dog. Not because of management but because the job itself sucks. It is a call center so you should expect about 35 to 40 calls a day. Every week you get reviewed by quality and I don't agree with their scores sometimes. There is no room for advancement or raise pretty much.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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