Treat employees more fairly - Product Specialist Concentrix Employee Review

2.0
Apr 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits are decent

Cons

Get written up for things far outside your control and lose promotion eligibility for it. I have worked here for over a year and got written up when I lost my internet due to inclement weather. That was after a year of working here with no behavior issues, no attendance issues or anything. I then find out this verbal warning barred me from getting any promotions and doesn't fall off my record for a year. Poor policy and leadership in my mind that caused that to happen. I know several other co-workers are afraid of having outages or tech issues at the expense of getting written up or terminated. Really affects your performance when you realize things that are not your fault can get you in trouble even if you were a model employee

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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