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      Concentrix

      Engaged Employer

      Concentrix reviews

      It's A Job - Technical Support Advisor Concentrix Employee Review

      3.0
      Sep 9, 2019
      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work at home. They provide you with equipment and training. You get bonuses if you try hard. No script, you can talk as long as you want with your customer.

      Cons

      The system that we use is a joke. We used to have an app that would let us guide our customers by logging to their phone screen but it has been months and that app is not working, it's like the blind leading the dumb blind. Team managers will instruct you on something that they have never even tried themselves before, if you put them on the phones and ask them to apply the script that they construct, they will sound stupid. Training is too short, and nesting is a joke. They will push you in the water and barely save you, either you will want to learn how to stay afloat or quit because you're not getting the help that you need. And the salary is too low for the work we do. This is a very emotionally draining job so if you're "dead inside" like me, you will really enjoy working here.

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      Concentrix Response
      6y
      We never enjoy hearing that a member of our Concentrix family is dissatisfied with their experience here, particularly in regards to our training or technology. So we really appreciate you bringing these honest concerns to our attention and we share feedback monthly. If there's anything else we can do to help alleviate your fears or concerns, please don't hesitate to contact us directly. Your happiness is important!

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      3.0
      Jun 10, 2026
      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid training Always hiring Occasional snacks Some managers are cool

      Cons

      Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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