It's a job but choose anything better - Inbound Sales Agent Concentrix Employee Review

2.0
Jan 27, 2021
Recommend
CEO approval
Business Outlook

Pros

It's a job that's still available amid a pandemic

Cons

Training is a myth Not paid for hours work Expected to work without pay before and after every shift No paid breaks 12 hour shift = 1 hour break total No way to raise concerns No answers to anything ever Impossible Targets Managers threaten employees Managers degrade and make fun of employees HR is a myth Bonus is a myth Systems are utterly broken Expected to sell to everyone even customers who are irate with legitimate issues you are told to ignore their problems and sell Many things are promised nothing delivered Subject to multiple performance reviews based on impossible targets Turn over rate is ridiculous No mental health support No sick days No progression unless you were originally hired by a manager Experience ignored Skills ignored Managers will make up things to get rid of people Whole management team is heartless

avatar
Concentrix Response
5y
Thank you for your feedback. We are disappointed to hear that you do not enjoy your time with us. It is very important to us to create a positive working atmosphere and to give our staff the tools and training required to do their job to the best of their ability. We will raise your feedback with the appropriate departments to ensure no other staff are feeling this way. Thank you again for taking the time to submit your feedback. We wish you all the best! Lisa, Marketing

Explore other reviews about Concentrix

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote friendly environment. Good work life balance. Encourages professional growth, although they don't offer any good quality practical resources for upgrading skills. They used to have corporate Udemy, but they have discontinued it. You can complete professional courses but with your own money.

Cons

CNX is a professional service company which provides IT, data modernization, AI ML solution along with broader UX solutions. There has been significant drop is corporate accounts lately causing many employees go on the bench and eventually being terminated. In many cases, employees are not treated respectfully. You don't have any specific assignment during the time on bench but at the same time you are blamed for not having any deliverable. Employees often accept humiliation as they are afraid of raising voice against managers.

1
See reviews by: Helpful|Rating|Date|All