Holy Mother of Micromanaging! - Technical Support Specialist Concentrix Employee Review

1.0
Mar 1, 2021
Recommend
CEO approval
Business Outlook

Pros

- They pay you money. That's about all they do right.

Cons

- Stop micromanaging the smallest details of your employees (not an exaggeration! Stay away from this job!) - Constant surveillance even when working from home? WTF??????? I've never heard of that in my life and its disgusting! - You're not even allowed to get up to go to the bathroom when you're supposed to be taking calls! You must wait until your break or lunch or you will get chastised. - I've held a secret clearance and worked for the US government before and there wasn't this much surveillance or micromanagement. - I'm way overqualified for my position but they still pay me way below the national average. I accepted this job because I was out of work for 2 months. - In training they will spend the first 3 days telling you all the ways you could get fired. - God forbid you have an animal, children or maybe a noisy roommate when you work from home. You will be verbally reprimanded if there is the slightest noise in the background. - The hours are absolute trash and you don't get to pick your schedule. - No matter your experience or qualifications you will likely be stuck working every weekend with mandatory overtime and the worst hours imaginable. You will have absolutely zero life unless you have no family and no friends. - Low pay Still wanna work here? Don't.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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