Pros
Paid training. However, the pay is extremely low as compared to other call center opportunities that are out there.
Cons
I reported a system ID problem on day two of my training. The fact the ID did not work properly, prevented me from fully grasping the training material, and made it impossible to participate in group discussions and hands on exercises. After 13 days of extremely faced-paced training, my ID still did not work even after reporting thie issue to my trainer at least three times! The trainer COMPLETELY BLEW ME OFF! During training, several students were kicked off the systems multiple times everyday, and we had numerous technical problems (ie: loss of audio). There was favortism by the trainer as he connected primarily with the male members of he class.