Unmatching Expectations - Customer Service Representative Concentrix Employee Review

1.0
Jan 17, 2022
Recommend
CEO approval
Business Outlook

Pros

When comparing to other full time remote positions, there are unfortunately no pros about this company or position. literally only pro for this company is its very very easy to get hired in. however your better off either taking the job until you can find a better one, wont be hard, or just not working for them at all.

Cons

Extremely rigid with schedule, have absolutely no understanding or flexibility. The pay is underwhelming and way under what you should be getting when considering the expectations they have for you and your position. Ridiculous security requirements that absolutely do not match they pay they offer nor do they make sense when considering the company and position its for and they are bottom line ridiculous. The company already starts off with zero trust in its employees and wont even directly hire you or let you know their name. management apparently have no communication between themselves and or seem to be incapable of comprehending very simple information directed at them and when you reach out to them they will email you later asking for the same exact information. They also, for the pay, have WAY higher expectations of schedule adherence with high-school like requirements, aka doctors letter etc when you need to make an appointment, we are adults not children unless its an extended leave there is no reason why your employer should be asking for a doctors note. lastly they are insanely rigid with you following their schedule yet expect you to follow their unstable up and down random schedule. its just incredibly uneven they pay you near minimum for frankly standards that they have no right to expect, bump the pay by 8/hr then maybe you can have those standards.

Explore other reviews about Concentrix

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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