really......no....reaally - Customer Service - Call Center Concentrix Employee Review

2.0
Feb 10, 2015
Recommend
CEO approval
Business Outlook

Pros

pros... you work from home... friendly training though you didn't get trained for what you actually do on the phone ...then they tell you why don't you know stuff that we emailed you to learn it is ridiculous

Cons

As nice as management is ... they are like used car salesmen trying to sell you a lemon they don't care about customer service they only care about the feedback from the customers because they probably get bonuses from the company if the feedback is good they don't care how competent you are anyways...if I were a company looking to do business with them I wouldn't

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

1
See reviews by: Helpful|Rating|Date|All