All about who you know - Team Lead Concentrix Employee Review

2.0
Mar 4, 2022
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. Growth Opportunity I will note that I would recommend to a friend just for the fact that I think these issues just lay in the LOB I work on. There are a ton of growth opportunities and pay is not bad for an agent at the entry level.

Cons

Poor Operations leadership. Lack of communication all the way around. It is like pulling teeth to get my Manager to correct something, even though they hold the control and it is their job and I am left to explain why something hasn't been corrected. Favoritism is huge. It's all about who you know and who you grew up with. They do not put qualified people in leadership positions based on my experience. I am salary, but to get everything completed and plus do the job of my Manager since "they" know nothing about the actual LOB they manage or they just don't feel like doing it or they are to0 busy, I still end up working over 65 hours a week. Break that down I am basically making 12.14 an hour max. I love what my role stands for, but my job would be a lot more manageable if my leadership did theirs.

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Concentrix Response
4y
We appreciate this honest feedback! We would encourage you to connect with Site Leadership or People Solutions as soon as you can to discuss these issues further. Or you can send us additional details anonymously to cs.na@concentrix.com. Hope to hear from you soon!

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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