Honest review - Call Center Representative Concentrix Employee Review

3.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

You got some variety in jobs. The people were pretty nice and you weren’t overly micromanaged. It’s an easy job to get hired onto, so great entry level position to help get skill sets.

Cons

Pay is very low, often times minimum wage. One of the positions that didn’t give equipment had so many programs running it crashed and destroyed my computer (which was only 2 years old). Communication is ABYSMAL. Worst I’ve ever seen. I was new on a team for over a week and a half after training before I reached out to my TL to ask a for help- only to realize there were full group chats etc and she didn’t realize I worked for them. Another position, I was supposed to be promoted, and waited 3 months asking daily for the meeting with the OM to finalize the promotion and they couldn’t take 10 minutes for me, even though I was #1 in the office. If you’re good at your job they don’t want to promote you. They will keep you in positions you hate, knowing you hate them if you are good at what you do. When you quit you’ll suddenly get all the meetings, advancements, and pay increase offers that you deserved, but at that point it’s too late. They don’t value you, they value what you can do for them.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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