Here to rant about the BAD parts because they outweigh the good - Account Executive Concentrix Employee Review

2.0
Mar 27, 2023
Recommend
CEO approval
Business Outlook

Pros

• Thorough training • JOB support (see “Cons” section)

Cons

• Poor management unless it’s a TL (your shift manager) • No care for mental health (struggled to change my schedule after realizing that my overnight shift had started to take a major toll as a single mother, my TL only cared/a stand in TL came in and did not care.) • No care of physical health (i became extremely sick CONSTANTLY to the point that it sometimes required hospitalization) • Denied the back pay that was owed after they messed the checks up • Strict breaks and no understanding of being a single parent (they knew this and were completely supportive and different upon hire and for the next 2 years, i was there for 2 & 1/2) • PTO used to be free to use whenever, no matter what but they started denying on the grounds of “WE don’t have the PTO hours to give for that day”. (i had 20 hrs and requested 8 hrs three days before like standard so i could sleep before a major HEALTH appointment and was denied, still took off and missed my appointment due to getting a fever) • No grace period. ( 1 min over and youre late, it used to be a 5 minute grace period) just dont work here for nightshift if you value your health and mental :) i cant speak for dayshift.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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