Supportive atmosphere, intense training - Customer Service/Technical Support Concentrix Employee Review

5.0
Jun 22, 2023
Recommend
CEO approval
Business Outlook

Pros

I was treated with dignity and respect and compensated while a mourned a grave loss.

Cons

Training is concentrated into about two weeks with most of it taken up by technical considerations. It really isn't in depth enough to cover all aspects of the product being supported and that makes the job challenging. Doing sales work also went from being encouraged occasionally to being required on 90% of calls within two months of starting. However, it is rewarded with incentives that add up.

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Concentrix Response
3y
Hey there and thank you for this review. It is so important to us that our teams know that we are hear listening to feedback and using it to consider what we need to do to keep the Concentrix career experience great as staff grows with us. Though we cannot be sure which country we are in, we will definitely share your feedback about training with our Leadership team. We want to make sure that our global staff are able to grow their career on their terms and training is a big part of making sure that you're empowered to do so :) Also, we are glad to know that our people-focused, fanatical culture has helped you know that you are supported and that we stand with you as a person, not just a staff member. Thank you again for this helpful info !

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote friendly environment. Good work life balance. Encourages professional growth, although they don't offer any good quality practical resources for upgrading skills. They used to have corporate Udemy, but they have discontinued it. You can complete professional courses but with your own money.

Cons

CNX is a professional service company which provides IT, data modernization, AI ML solution along with broader UX solutions. There has been significant drop is corporate accounts lately causing many employees go on the bench and eventually being terminated. In many cases, employees are not treated respectfully. You don't have any specific assignment during the time on bench but at the same time you are blamed for not having any deliverable. Employees often accept humiliation as they are afraid of raising voice against managers.

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