Treats you terribly. Management is an absolute nightmare - Anonymous employee Concentrix Employee Review

1.0
Jun 26, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They paid you. And occasionally gave you a small yearly bonus.

Cons

I have never in my life worked for a company that asked so much and paid so little. Management was unfair, and did not care about employees at all. They attempted initially to have you even clock out to use the bathroom. Work from home but if your house was on fire you were expected to sit at your computer. They showed favoritism to employees that didn't work and came down on the employees that did. There's literally so much I could go on and on about. If you are DESPERATE for money, then maybe work here. If you could work almost ANYWHERE else I would. They always had a negative thing to say and hardly ever a positive. And the stringent rules were so septic. Take this as your warning. And I was not an agent for the record.

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Concentrix Response
2y
Hi, thank you for this review. We're really disappointed to read this and even more disappointed you had to experience it. We never want anyone to feel undervalued, like they're being treated unfairly, or dehumanized. We don't stand for any of that as a company and as fellow humans. We really wish we had a chance to get to the bottom of this while you were on the team so that you could experience some change. However, we are going to go ahead and escalate this review anyway so we can ensure no one else has to experience this. Thank you so much for brining this to our attention.

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Cons

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3.0
Jun 10, 2026
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Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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