Incredible Coworkers, Greedy Corporation - Customer Support Representative Concentrix Employee Review

3.0
Feb 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Project staff and supervisors, teamwork-based environment, WFH/remote, work tools and platforms, good communication, fun, incentives, job experience

Cons

Third-party agency that is underpaying and overworking their incredible and hard-working staff. Concentrix has contracts with many large and important corporations. They profit off of the contract budgets by underpaying their employees and slighting them of well-earned pay at every angle. They do not offer hourly-wage raises only annual merit raises, but even then it’s still only cents on the dollar. If you are up-trained to a new role/skill, they will rarely offer additional pay, but when they do it is only considered “bonus pay” that is applied separately and not qualified for overtime pay (only $0.50-$1hr more max). Team members who are “promoted” to a salary supervisor position end up working 50-60hr weeks and make less than what they made as an hourly employee who was being compensated for overtime. Every job position at any company using CNX is high-pressure and low compensation. Do not accept any promotions from this company, it will double your work load and stress levels for pocket change.

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Concentrix Response
2y
Thank you for your honest review. We hear your concerns regarding pay scales and want to do whatever we can to help fix your concerns. Please contact staff.online.feedback@concentrix.com at your convenience. Your satisfaction and happiness regarding your career here are very important to us!

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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