DO NOT WORK FOR THEM!!! - Claims Specialist Concentrix Employee Review

1.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Met some really great people. And I can work remotely, but that has its downfall

Cons

Never thought you could micromanage, micromanagement but CNX has proved me wrong. With their shady “SecureCX” camera that allegedly doesn’t watch or record you all shift…well it does. I get up every 45-50 min for a walk due to my restless leg syndrome, lasts maybe 3-4 min tops, and my screen locks me out because it doesn’t see me. The light on my camera never goes off so it’s constantly watching me for a crappy $16.22 an hour. It took me 4 years to go over $15 an hour. The camera did it for me as I researched and it is not safe to have biometrics of employees but they are a shady company. Each year you barely get a 10-15 cent raise. They don’t care about employees. Cost of living is through the roof already but after implementing their invasive camera demands, I quit after 5 years.

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Concentrix Response
2y
We strive to always keep a warm and inclusive Concentrix + Webhelp culture at the forefront of what we do. It’s always evolving, just like every company culture should be. We want everyone to feel like their pay reflects the hard work that they have done and the impact that they have made. We’re sorry to hear you weren't satisfied with your leaders, pay or work set up during your time here. We’re always reimagining new ways to show how much we value our teams but sometimes you have to roll up your sleeves and tackle the tough stuff. That’s why we appreciate your feedback. It gives us the chance to think about what we can do better. Thanks again for taking the time to send us your thoughts.

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5.0
May 20, 2026
Recommend
CEO approval
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Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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