Terrible place to work - Inbound Customer Service Representative Concentrix Employee Review

1.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home.

Cons

The pay is $3 lower than other companies for the SAME job, their work life balance is poor and they are not flexible at all with schedules, even when you have important family events or emergencies, they will still penalize you. You are expected to work all types of crazy hours with little to no time off allowed, even during slow times. Their system is outdated and has many issues daily. There was always a system or several systems that would be down and they would blame you for not being able to work around these outages with THEIR faulty system. Their platform is also outdated compared to others and the functionality is terrible. All around they need a total revamp of their systems and policies, or there will continue to be a high turnover. I started with over 30 people, and 24 quit within 3-4 months of being hired. Do Not Work For This Company!!!

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Concentrix Response
8mo
Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to make sure there are no barriers to stand in your way. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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