Runnnnn - Customer Service Representative (CSR) Concentrix Employee Review

1.0
Jul 17, 2025
Recommend
CEO approval
Business Outlook

Pros

None that I can think of

Cons

Pay sucks, TL don’t care about you, there computer’s are outdated you have to wonder if you still have a job the next day there equipment breaks down you don’t get paid even if it’s not your fault they lie to you when you have your one on ones they just tell you everything you do wrong nothing you do right if you tired to defend yourself they don’t care whatever they say goes they go and find the worst call they can just to write you up and threaten your job they never tell you anything you do good just the bad and remind you your not good enough they make you sign in before shift without being paid 30 mins before you start work because there is always a issue getting your computer to work right just run I told you so if you work for this horrible company. Don’t forget the favoritism. And the training sucks you don’t learn anything and they don’t let you in the program until you on the floor so you don’t know how to do anything but your getting your calls pulled even without good training

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Concentrix Response
8mo
Thank you for this review, as well as for leaving your honest feedback regarding training and the provided equipment. We are focused on ensuring all game-changers are happy here at Concentrix. We're disappointed that things haven't worked out so far and we would like to look into this more. To that end, can you please reach out to us at staff.online.feedback@concentrix.com as soon as possible? We'll do our best to address your concerns.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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