- Leadership turnover seems nonstop and the current executive team is far less diverse than the employee base or our customers.
- Newly hired VPs and C-Suite don't "get" the customer base, the company, or the employees. They are making decisions without consulting the people who *know* what customers really want or need.
- No salary increases without a promotion is a cost-cutting tactic that ignores the realities of retention. This went into effect December 2025.
- Layoffs have become a recurring event and morale is exactly what you’d expect because of it.
- Strategy is unclear. The company reacts more than it leads, chasing AI trends while core products continue to struggle with long standing gaps.
- Transparency is limited. Decisions shift quickly and communication is inconsistent.
- Remote work policies are uneven. Some employees stay fully remote while others are pushed into office requirements, creating an obvious imbalance.
- Retirement benefits are weak. The 401k contribution doesn’t match what most competitive employers offer today.
- Leaders do not model boundaries or respect for personal time.
- Customer retention is suffering, which speaks for itself.