I loved my job, but I am so disappointed in this company. - Customer Service Manager (CSM) Corporate Tools Employee Review

2.0
Oct 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Employees are great, benefits and PTO are great too.

Cons

I worked here for 4.5 years and absolutely loved my job. I loved my coworkers. The company culture is centered around treating everyone like a human, being different than any other company and putting employees first. I truly believed every word and recommended friends and family to apply. I was loyal, dedicated and worked so hard for my team. No performance issues, no attendance issues, or write ups. So when I tell you the shock I had when I was invited to a video meeting where I was laid off in mass with 100+ people. No time for questions, no word from our managers and our systems shutdown immediately. These are things you hear about at Amazon and other companies. Never ever would I have expected Corporate Tools to do this. I understand layoffs happen but the way they did it was so cutthroat and soulless. I’m honestly still in shock about it. And afterward, no reach out from my manager… just silence. The company I spent nearly 5 years at. And the shock and outcry from others in the meeting, desperate to know why they were chosen. Please be so cautious working here and know they will let you go without any notice. They no longer exhibit the values I knew and loved. A company founded on such great culture lost the trust of their entire workforce in a matter of a 3 minute video meeting.

Explore other reviews about Corporate Tools

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, Great pay & Benefits, Alot of great learning opportunities and a wonderful community feeling within the company.

Cons

None to report from my experience.

1
avatar
Corporate Tools Response
5mo
Work/life balance and a sense of community are so important to us. Thanks for the awesome feedback!
5.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

- Interview & on-boarding process was comfortable, casual, but still professional. It wasn't intimidating but exciting to join the team. - Transparency, transparency, transparency. Can this company get a little messy? Yeah, but every company is. The others just don't show you what's going on behind closed doors. - No micro management, complete ownership over your work. - Amazing benefits. FREE medical & dental if you don't have any dependents (those would cost $$). - 401k is insane. My current dollar amount is near doubled compared to my previous job where I worked for 4 years. I have been here for 1 year. - Mix of remote and in-office employees, lots of different backgrounds, everyone is encouraged to be themselves. - Company provides COLA raises whenever possible to help us all with the cost of living. Did not ever receive that at my previous company. - Constantly encouraged to work hard BUT also have fun and take time for yourself. - INSANE PTO! It rolls over yearly and has no limits.

Cons

- This was a tiny company 5 years ago that has grown significantly. Have there been bumps in the road? For sure, but that happens anywhere, even when there is no growth. - Layoffs have been hard to watch and there are some growing pains after such a significant event happens at a company. However, seeing almost every huge company going through the same thing shows me this isn't just a Corporate Tools problem. This is an economy problem.

avatar
Corporate Tools Response
8mo
Thanks so much for the great feedback! We work hard at Corporate Tools to provide awesome benefits and a positive work environment. Love your advice to management as we’re always looking for more ideas to recognize the work of our amazing employees!
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