Pros
Like many of you review readers out there, I was skeptical reading all the rave 5 star reviews thinking it all sounded too good to be true. Honestly though, I have never experienced such a fun, collaborative, transparent culture working as a CSR for any other company. Expectations are reasonable. You start off with decent pay with biannual raises offered. You really do get all the great perks and benefits mentioned in the job description. You are expected to be YOU, a human with thoughts and feelings and a life outside of work. Quality vs Quantity client interactions, your feedback is wanted, and the list goes on… If you really want to know what it’s like, come check it out for yourself!
Cons
There are lots of changes happening all the time as we grow and continue to offer more services, so it can be hard to keep up sometimes.