Service manager - Service Manager Cortland Employee Review

Thanks for your review. Obviously, I wish your experience was a different one. Since you took the time to describe some pain points, I will address some of them here although I’d rather address them in person. I understand it can be hard to manage being on call for our residents and also prioritizing your family. We are extremely thankful for our Service Technicians who so selflessly give up their time to ensure that our residents have the best service possible from sun up to sun down when an emergency arises. I would encourage you to speak to your Community Manager about changing the rotations of Service Technicians on call so you can spend more time with your family or consider switching to a position where you’re not on call when one becomes available. As far as the services we provide, bringing them in house allows us to provide better services for our residents and limit the number of people going in and out of our residents’ homes. In the same manner, with the objective to produce the best materials for our residents, we design and produce many of the building materials used in our communities, which are made not only in China, but around the world. Our materials are produced using the same manufacturing facilities as the largest material producers in the market. This way, we provide unique, Cortland-specific products for our residents. Lastly, we pride ourselves on making people decisions based on each individual’s capability to understand, live, and perform well in our culture. We realize we don’t operate like other apartment management companies – but doing things differently is what sets us apart. Again, I would love to continue this conversation with you in person. I look forward to speaking with you. -Priscila Mattingly, Chief People Officer priscila.mattingly@cortlandpartners.com | 678.329.3560