Domino Effect - Resident Experience Manager Cortland Employee Review

1.0
May 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Commission structure is phenomenal. Great benefits for personal and family plans. PTO accumulates quickly.

Cons

I am absolutely appalled at what this company has become. I used to take pride in working for Cortland when team awesome overseen Ohio. After team heroes took over, I slowly watched the Ohio portfolio plummet. Promoting people with no experience. Those that deserved recognition were taken for granted and ignored. If you are anything less than a manager, you are replaceable & you will absolutely feel that way. When your concerns are voiced, you then become a target. There is no structure within the Ohio portfolio anymore. Everything is Property specific. Managers abuse their power because they know they’re protected. This causes toxic environments and animosity in the work place. How can you create value for a better life when your associates aren’t valued? Also, kiss your personal life and family goodbye as you will work off the clock and extended hours just to stay afloat of their overflowing expectations!

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Cortland Response
8y
Ouch, that was not a fun review to read. I’m sorry things didn’t work out for you at Cortland and that you feel like some of our latest changes haven’t lived up to your expectations. Our retention, resident satisfaction, and overall business metrics have shown us otherwise – we are seeing an upward trend in Ohio. I would love to personally address your concerns and am available at priscila.mattingly@cortlandpartners.com or you can call our 24/7 hotline at 1.800.461.9330. In the meantime, I am personally assessing the situation in Ohio to ensure that both our residents and associates are getting the same great Cortland experience across the board.

Explore other reviews about Cortland

5.0
Jun 4, 2026
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CEO approval
Business Outlook

Pros

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Cons

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3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment for professional growth, the team is collaborative and willing to share knowledge.

Cons

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