Customers are great. Viewed more as a temporary job for students and others trying to get by with a little cash. - Server Cracker Barrel Employee Review

3.0
Mar 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Friendly customers and employees depending on location. Flexible hours available. Easy to transfer stores. Good for students in college. Building great relationships with your customers is crucial demand to good pay.

Cons

They have been modifying the work hours and shifts servers work these past few months. On the weekends when thats the time to make the big bucks, ha been disappointing. In the past most servers can make 100-140 in one shift. But now with the new policy "customer satisfaction", the district manager has raised the servers on the floor in one shift from 15 to 24. Being assigned to 2 tables for 6 hours is ridiculous. Average check for customers are $20-$30. With the economy your lucky to receive $5 from them and not guaranteed to know why long your customers camp out.

Explore other reviews about Cracker Barrel

5.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Caring and extremely high energy servers, cooks and hostess. The management handles everything at the restaurant with integrity and competence. They know and love their guests. They even know what they order and their other preferences.

Cons

The cuts in hours they are forced to make due to corporate interference.

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers were genuinely great to work with and made shifts more enjoyable. * The guest interaction and serving aspect of the job is something I personally enjoy. * Some shifts could be positive depending on staffing and team on duty.

Cons

*Management was often unprofessional with inconsistent communication and expectations. * Certain coworker behavior occasionally affected morale and created a less positive work environment. * There was a noticeable blame culture where issues were not handled in a constructive way. * In my experience, bringing up workplace concerns or uncomfortable situations did not always feel welcomed or supported, and it sometimes felt like speaking up led to negative attention. * Scheduling and hours were inconsistent, making it hard to rely on stable income. * Inconsistent scheduling sometimes resulted in difficult shift patterns, including working split doubles (such as 9–3 followed by a 4–close shift), which often meant not getting out until around 10:30 PM and then repeating the pattern on consecutive days. * Training was limited, and expectations were often unclear, which made the job more stressful than it needed to be. * In my experience, HR concerns or formal complaints did not feel like they were taken seriously or addressed in a meaningful way.

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