Bad Management, unreliable employees - Anonymous employee Cracker Barrel Employee Review

1.0
Mar 9, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will get a meal 50% off after your shift, but you can't take it home, you have to throw it away if you cant finish, which I find absolutely ridiculous since you are only allowed one meal per day. Coworkers work hard and work together, I'm glad most of us knew how to collaborate and get things done faster. The PAR system is okay but if you work more than one position it gets a little confusing on when you can promote. Discounts in the store is nice.

Cons

No breaks!! None at all! Doesnt matter if you're working an 8 hour shift, no break for you. I applied for one position and was hired to be a host instead. I was told after a few weeks that I would not have to work that position anymore. It's been a lot longer than a few weeks and I'm still a host, which is not a good job. It isn't meant to be a fulltime position. Almost every hosts quits, and the turnover rate is quite high for other positions in the store too. You always have to pick up the slack for others who constantly call out/no show. Some of your coworkers will be incredibly rude and hateful for no reason, especially the servers if you are hosting. Managers are always screaming at the kitchen staff and servers to "HURRY IT UP!!" Because everything is about being as fast and hurried as possible, a lot of customers are uncomfortable and feel rushed. Sometimes tables are completely cleared when a customer uses the bathroom!! The retail staff is put under too much pressure to sell sell sell and meet quotas, which isnt fair to them. It also isn't fair to the servers that there is no bussser except on Sundays, and said busser must leave the dish room and not get his job done to bus tables! Some people in the store will be here from 5:30 AM to 9 PM at night and it's taking a toll on their health. They only get like an hour or two long break which is not right. saw one person nearly fall asleep because she was so exhausted. I feel like we're working in a sweatshop.

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Cracker Barrel Response
8y
Thanks for sharing your experience with us here. We encourage you to reach out to Field HR to have all of your concerns addressed.

Explore other reviews about Cracker Barrel

5.0
Mar 17, 2026
Recommend
CEO approval
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Pros

Enjoyed management and my coworkers

Cons

sometimes can be strict compared to other restuarants

2.0
Jun 3, 2026
Recommend
CEO approval
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Pros

Most coworkers were genuinely great to work with and made shifts more enjoyable. * The guest interaction and serving aspect of the job is something I personally enjoy. * Some shifts could be positive depending on staffing and team on duty.

Cons

*Management was often unprofessional with inconsistent communication and expectations. * Certain coworker behavior occasionally affected morale and created a less positive work environment. * There was a noticeable blame culture where issues were not handled in a constructive way. * In my experience, bringing up workplace concerns or uncomfortable situations did not always feel welcomed or supported, and it sometimes felt like speaking up led to negative attention. * Scheduling and hours were inconsistent, making it hard to rely on stable income. * Inconsistent scheduling sometimes resulted in difficult shift patterns, including working split doubles (such as 9–3 followed by a 4–close shift), which often meant not getting out until around 10:30 PM and then repeating the pattern on consecutive days. * Training was limited, and expectations were often unclear, which made the job more stressful than it needed to be. * In my experience, HR concerns or formal complaints did not feel like they were taken seriously or addressed in a meaningful way.

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