Pros
• Pay is among the highest in the self-storage industry with annual increases. • PTO and Health Benefits are among best offered anywhere • Complete and clear onboard training programs and excellent progressive training programs available • Expectations are clearly described in policy and procedure • Great Employee Recognition Programs in place for achievers • Success or failure is entirely self-formed
Cons
• Compared to how well CubeSmart performs in the national market, annual increases in the field are extremely nominal. • Bonuses & incentives in the field (where the selling & service occurs) are a pint-sized end result of a trickle down through a very large funnel. • Field employees are asked to participate in Surveys and Leader Assessments, but never hear results or see changes where they are needed.