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CubeSmart Self Storage

Engaged Employer

Going Downhill Fast! - General Manager CubeSmart Self Storage Employee Review

2.0
Feb 27, 2016
Recommend
CEO approval
Business Outlook

Pros

There is a degree of freedom, as you will work alone quite a bit, which is nice. If you are running a successful store, your district manager will trust you to make most of the decisions regarding your store, provided they don't cost too much money. Customers are great! I love my customers!

Cons

There are so many downsides to this company right now. I am absolutely sure that they do not care about the people on the ground at all. We are scolded for minor cosmetic issues on the rare occasion that someone from corporate shows up. There is no recognition for the money we bring in or good work we do. We have a bonus structure created solely to keep us from making 'too much' money. My store bonus has gone from around 300 a month to around 100, or less, despite the fact that we increase occupancy in our store nearly monthly, and that's a situation that's not going to change anytime soon due to the overinflated monthly budget goal we are required to reach to get the bare minimum. The maintenance!! It's a huge con. A maintenance staff member hired to float between properties would be an easy fix to this, but I don't see that happening. I'll add one more con for anyone in corporate that may be reading this..rate increases this year were much too high. We have to justify these 10, 20, and 30 per cube increases to our customers, many of whom have 2 or 3 cubes, and telling them that we have to 'look out for our shareholders', as suggested, just doesn't cut it.

Explore other reviews about CubeSmart Self Storage

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

No micro managing Always potential of bonus based off competition Additional pay $.70/mile when traveling away from home store

Cons

Travel distance between scheduled stores may be far (1 day, Voorhees, 2 days Williamstown, 2 days Rio Grande) Constant Rental Increases (upset customers) You get Sundays off and a random day during week (you won’t get Monday or Saturday) Very short leash

1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good parking and free bagels.

Cons

Senior leadership can create a difficult work environment for employees who challenge decisions or fall out of favor. Rather than encouraging healthy debate, dissenting viewpoints may be marginalized, making it difficult to succeed. Women may perceive unequal treatment and fewer opportunities to influence key decisions compared with their male counterparts. The culture can feel outdated in this respect. Frequent turnover among HR leaders has resulted in shifting priorities and inconsistent execution. Career paths and development plans are often communicated but not consistently followed through, leaving employees uncertain about advancement opportunities.

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