Amazing Values! - Assistant Operations Manager DSW Employee Review

4.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

I loved the Values at DSW - Passion, Accountability, Collaboration, and Humility. The District Managers for the company live the values and expect their managers and associate teams to live them as well. There is a great training program in place for new hired managers. If followed, managers will finish training with a comprehensive understanding of the company and processes. DSW also has web-based training that is underutilized but full of great information that can be applied at DSW or any other retail environment. If you become an employee there - FIND TIME TO UTILIZE THIS PROGRAM! Mike McDonald is a CEO and will always be a fan.

Cons

Coaching in the moment and follow up have remained a struggle in retail. DSW has a decent process in place to log coaching but there could be a better, more 'in the moment' way of logging. Simply holding managers to "log something" daily is not an effective way to coach and develop a team of associates or managers. The managers need to buy into the development of the teams they work with, take time to mentor and develop. Having worked in a store that didn't embrace developing their team vs. having worked in one that did - well there is a profound difference in the level of customer service and happiness those teams displayed with the guests they assisted on the sales floor and on the phone.

Explore other reviews about DSW

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The job it self is easy and not very fast pass.

Cons

Not always easy to get time off.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

30% Employee Discount, sometimes around the holidays they'll have an additional for employees. Sometimes you'll get along with other associates.

Cons

- Poor hours, which goes both ways, you could either get not enough or too many hours. I was pulling around 30hrs a week for the first few months when I first got hired. - No appreciation or acknowledgment if you're actually doing the work and not just focusing on looking good for the customers. - Poor management. No communication in between the superiors, none of the updates they get (as far as procedures and what not) get passed down to the employees that actually need to use that information. - You won't be able to do anything about thieves, other than make them known to managers, and attempt to watch them while juggling a thousand other things. - No room for growth unless you've gotten hired through nepotism or you're willing to lose your soul for that job. - No adequate raises. I started at 15.50$ and ended at 17.70$ and I worked there for nearly 4 years (2 months shy) putting in a ton of effort.

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