5.0
May 19, 2026
Current employee
Recommend
CEO approval
Business Outlook
Pros
- Doesn’t feel repetitive; different support issues every day - More confidence handling troubleshooting and customer concerns - Organized ticket and documentation process - Coworkers help during larger technical problems and outages - Better communication skills after handling frustrated users - Useful technical experience
Cons
Strong pressure to close tickets quickly during heavier workloads.