Great company culture - Customer Success Architect Docusign Employee Review

5.0
Aug 28, 2017
Recommend
CEO approval
Business Outlook

Pros

I love working with smart, professional and mature co-workers. We are all here for the same goal, make our customer's successful. Everyone is willing to help each other and share. Benefits are amazing - everything you could ask for and more. The only thing they don't have is match, but instead they give stock to all employees which is more valuable to me anyway.

Cons

Communication and access between departments is difficult. It is often hard to figure out who can help something, or how to access information on things outside of your organization.

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Docusign Response
8y
Thanks for sharing your thoughts and comments about the culture and your co-workers. Check out the Hub for info about things outside your area. There is a lot on there.

Explore other reviews about Docusign

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

They are great in Managing their Employees

Cons

They are far away from me

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Docusign Response
1mo
We're happy to read your positive feedback about your time with us as a Data Analyst. Your review is appreciated!
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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