Pros
In my role, I interview a lot of people who often ask the question, "What makes DocuSign culture special?" Short answer: the product and the people.
Long story: The problem that DocuSign resolves is one that everyone from a grandparent to the CEO of a large company understands, so whether you're talking to a customer who recently implemented the product or a person you've just met explaining what you do for a living, the response to DocuSign is a responding, "Wow! I love your company and the product!" Working for an organization that yields that emotional response is very validating. Our mission and our product change business culture, improve efficiencies, and truly make people's lives simpler and easier. Everyone can appreciate that, and I think that feeling extends into the second thing that makes DocuSign's culture special, the people.
The people who work at DocuSign are smart, driven, and well-rounded. If you're looking for a place where you feel like a small fish in a big pond, surrounded by talent that will elevate your game, this is the spot. There are very few gaps in organizational effectiveness, and it's fun to interact with departments and orgs within the company, knowing that you're working with a truly best-in-class group. But, the company is in no way done growing and evolving, so there are certainly problems that can be resolved and areas where smart people can make a meaningful impact.
Cons
With so many interdependent departments and processes, evolving some of the areas of inefficiency can be arduous. Mature markets, such as NA, may consider engaging with consultancies to solve some of the bigger organizational challenges.
