Modernizing the way Agreements are made in Japan while Respecting Culture - Director, Japan Operations Docusign Employee Review

5.0
May 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Investment and executive commitment form HQ to the Japanese market. Great office with the view of Tokyo bay and Tokyo Tower. Open work environment. We have the rare opportunity to change and modernize how Japanese companies and consumers reach agreements by speeding up processes, reducing cost, and increasing compliance.

Cons

It does take time to change business culture that has been around in Japan for centuries. Some traditional companies/industries are not yet ready to move from paper based manual process to an all digital process, even though the younger employees and customers see the value of agreeing electronically.

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Docusign Response
7y
HELLO JAPAN! Great to see our friends in Tokyo on Glassdoor. Thank you for writing a review and for your hard work introducing DocuSign to the Japanese market. Keep up the nice work.

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5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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