Pros
I love working for DocuSign! DocuSign is constantly growing and for a great reason. I work remotely and the flexibility of WFH is amazing. I work for the Small to Medium Government (SMG) vertical, working with local government and K12 customers. SMG vertical is a very tight knit group and although all of my co-workers and teammates are in different parts across the country, I have grown very close with them. I always feel included. The pay is on par with industry average and you are compensated for overtime with 1.5x pay, which is amazing. As an Account Executive, I put in additional time to make sure I can juggle all of my opportunities efficiently. Very happy that I am able to get compensation for my extra time I put in. It motivates me to work even harder, and I do not mind putting in the additional time. The benefits are great as well. Health insurance is 100% covered. Diversity & Inclusion is a strong motion in DocuSign, which is great to see. Culture - Great culture, everyone is more than happy to help each other when needed. Amazing teamwork, which drives success.
Cons
Quota - DocuSign has experienced tremendous growth, accelerated by COVID in 2020. This led to very tough quotas for 2021, and only a select few Account Executives in SMG are achieving/over-attaining their quota. This is a big concern when only a small percentage of the reps in SMG are hitting their quota. Customer/Technical Support team - Our customer/technical support team are terrible, for a lack of better words. DocuSign needs to hire more competent customer/technical support reps that actually know what they are doing. It is very frustrating as an Account Executive to have to step in and handle customer/technical support due to incompetency.
