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      Docusign

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      Docusign reviews

      Hard to find a better company - Customer Success Manager Docusign Employee Review

      5.0
      Aug 10, 2021
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      DocuSign has one of the stronger cultures I have experienced at a company. There is support at all levels of the organization for both personal and professional interests. The product is stable, intuitive, and innovative which makes it easy to sell, support, and drive. They do a great job hiring TRUE professionals that are also kind and collaborative.

      Cons

      As DocuSign continues to grow, it has taken on some of the traits of larger SaaS companies such as focusing on a number rather than the process. Overall, priorities still seem to be in a good place though.

      avatar
      Docusign Response
      4y
      Thanks for providing so much detail. Appreciate it.

      Explore other reviews about Docusign

      5.0
      Jul 13, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      All good, very friendly, nice work life balance

      Cons

      Nothing that i can mention

      1.0
      Jul 12, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Seriously, it's all about luck with your manager and territory. If you land a good one, the money can really flow. Honestly, you don't even need to deep dive into the details. Just hope for the best and you might strike gold. It's a real gamble sometimes, but that's how it goes.

      Cons

      Seriously, these sales quotas feel designed for us to fall flat on our faces. It's wild how management sometimes pushes us towards tactics that feel a little sketch. And don't even get me started on selling IAM; it's a real uphill battle. Honestly, the leadership here just isn't cutting it. It's frustrating to feel like you're set up for failure and not getting the support you need.

      avatar
      Docusign Response
      2d
      Thank you for your candor. We want all of our sales teams to feel set up for success, and while we are continually focused on providing the right enablement and territory tools as our product portfolio evolves, we maintain a strict commitment to ethical business practices. We encourage you to report any concerns directly and confidentially to our Compliance and Ethics team at compliance@docusign.com so that this can be properly and thoroughly investigated.
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