Feel at home - Senior Customer Service Representative Dollar Bank Employee Review

Very friendly, decent amount of knowledge able to be gained. Team supports you and encourages you.

After learning the tools (intune, felxera, etc) things become more and more repetitive.

Plenty of opportunity at dollar for growing your knowledge and experience. Leadership does care about their people and there is a a fair bit of access to executive management. Benefits are pretty good with insurance, gym reimbursement, 401k match and other things.

Performance incentives are sorely lacking here. If you are a high performer, you get the same performance incentive distributed into your 401k as someone who is average. Management also has a track record of adding responsibilities but not necessarily increasing compensation. The other main item is that the majority of employees have started and stayed at dollar. Coming in externally with difference experiences can be challenging.