Great training, but not realistic when put into practice - Customer Service Assistant Dollar Bank Employee Review

3.0
Jul 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Dollar Bank is an excellent bank to get your foot in the door, learning the ins and out of banking and excellent job security. The bank has never laid anyone off, which is a huge bonus along with the fact the pressure is less since it is a mutual bank. Also, the training and benefits are excellent along getting to know many people in the bank since it is a smaller bank.

Cons

There are opportunity advancements, but Dollar Bank seems behind the times with outdated management styles. Individual thought seems discouraged here along with giving employees a sense of autonomy. Essentially, there are too many chiefs and not Indians to put it best. Employees seem to be closely watched by both branch and upper management. Training is excellent but not realistic when put into practice and often rushed far too often.

Explore other reviews about Dollar Bank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly, decent amount of knowledge able to be gained. Team supports you and encourages you.

Cons

After learning the tools (intune, felxera, etc) things become more and more repetitive.

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity at dollar for growing your knowledge and experience. Leadership does care about their people and there is a a fair bit of access to executive management. Benefits are pretty good with insurance, gym reimbursement, 401k match and other things.

Cons

Performance incentives are sorely lacking here. If you are a high performer, you get the same performance incentive distributed into your 401k as someone who is average. Management also has a track record of adding responsibilities but not necessarily increasing compensation. The other main item is that the majority of employees have started and stayed at dollar. Coming in externally with difference experiences can be challenging.

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