employer cover photo
employer logo
employer logo

EF (Education First)

Engaged Employer

Most unprofessional company I have ever worked with. - Anonymous employee EF (Education First) Employee Review

1.0
Dec 2, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Getting to see China for two weeks.

Cons

Poor management of the center I was assigned to. No one to ask questions about the expectations of the job without getting fired for not blindly trusting the company. Intimidation tactics and lies were used, I am fairly sure my firing was racially motivated as I was given a termination letter within ten days of my arrival with no reason listed, no way back to my home country, and no salary for the time I worked. When I asked for a reason for my firing, I was given no response, and had the police called on me. The center director lied to the officer and told them I attacked her. There were cameras all over the center that refuted her claim. The officer escorted me back to my hotel and from there I coordinated with my family to get a return flight booked. I have heard no follow up from this company since my unlawful firing. I spent a great deal of money and time preparing for this teaching position and overseas move, and to have that completely disregarded after working with this company for such a short period of time was extremely disappointing. If you’re going to fire someone, attempt to leave them stranded in a foreign country, and get them in trouble with immigration, provide a reason at least.

avatar
EF (Education First) Response
6y
EF does not tolerate harassment of any kind in the workplace. If you feel that you have been a victim of harassment, please contact our compliance team at compliance@ef.com so that a fair and thorough investigation can take place.

Explore other reviews about EF (Education First)

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

avatar
EF (Education First) Response
2mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Well structured, comprehensive formal training. Perks and benefits

Cons

Once training is done, you’re pretty much on your own to figure things out. The weekly meetings with your manager end. You spend all day on the phones and there’s not a whole lot of interaction or collaboration going on in the office or across your team. At the end of the day it is a job and the perks and benefits are nice (travel). It just seemed social interaction of any kind, even to ask questions, was discouraged and in fact was viewed as distracting. The cold calling just gets to be tiring after a while, making it hard to stay at the job for longer than 1-2 years. Good entry level sales job, though.

1
avatar
EF (Education First) Response
14h
Thank you for sharing this reflection on your time as a Tour Consultant in Boston. We're glad the training and benefits were highlights, though we believe strong onboarding is just the beginning when it comes to manager availability and team collaboration. We appreciate you sharing that it didn't carry through in the way it should have. Please don't hesitate to reach out to hr.us@ef.com if you'd like to share more. We wish you the best in what comes next.
See reviews by: Helpful|Rating|Date|All