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      EF (Education First)

      Engaged Employer

      EF (Education First) reviews

      Good first job overall - Senior Territory Manager EF (Education First) Employee Review

      3.0
      Dec 17, 2020
      Senior territory manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started at EF right out of college and there were some things they did really well: 1. Incredible sales training program, a 1 month incubator style format 2. Exciting milestones to feel like you're working towards a real career 3. A lot of opportunities to get involved and learn a lot in your early career days 4. Travel (pre-COVID)

      Cons

      I came to EF because it was a brand I knew and loved. Under the surface I felt like they didn't always do right by their employees and customers. 1. They promise bonuses as if they're basically a given. I was a top performer and struggled to hit goals a lot of months because of the aggressive nature of them. 2. Also regarding pay, it's so low. It's ridiculous to be living in Denver and being paid half of what your fellow sales people are at different companies. Especially when getting the bonuses isn't as easy as initially promised. 3. There is NO room for upward mobility. They act like they're grooming you to work at EF forever, which a lot of people want, but only 1-2 roles open up per year and they're usually sales related and 15-20 people are interested in it. More centralized roles need to be moved to Denver in order to keep top talent within the company. 4. Most notably, and probably one of the last straws before I left, was the carelessness of our CEO. The way he handled COVID, BLM, and so many other challenges to the business showed me and many others in our company he genuinely did not care about us or his customers. He is condescending, and quite frankly it never feels like he wants to be speaking to us. I would describe his behavior as if he never really wanted to inherit the CEO responsibilities from his father who started the company.

      avatar
      EF (Education First) Response
      5y
      Thank you for your detailed feedback. It’s great to hear about your experience with our training program and career development, and I’m so glad you enjoyed all your opportunities to travel. We are all looking forward to the days when travel is a big part of EF life again. You’ve also provided some very valuable constructive feedback that we will certainly reflect on in our continual effort to improve. This has been a very difficult year for people and organizations around the world, and remote communication hasn't made it easier for anyone. I'm sorry to hear that you came away from such a difficult time with negative feelings about EF. I can reassure you that our leadership team has had customers and employees at the forefront of every decision. Our CEO shared his thoughts about racial injustice in this letter: https://www.ef.com/wwen/blog/we-are-ef/a-letter-from-our-ceo-of-north-america/

      Explore other reviews about EF (Education First)

      5.0
      Apr 22, 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF (Education First) Response
      2mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
      1.0
      Jul 7, 2026
      Tour consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well structured, comprehensive formal training. Perks and benefits

      Cons

      Once training is done, you’re pretty much on your own to figure things out. The weekly meetings with your manager end. You spend all day on the phones and there’s not a whole lot of interaction or collaboration going on in the office or across your team. At the end of the day it is a job and the perks and benefits are nice (travel). It just seemed social interaction of any kind, even to ask questions, was discouraged and in fact was viewed as distracting. The cold calling just gets to be tiring after a while, making it hard to stay at the job for longer than 1-2 years. Good entry level sales job, though.

      1
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