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      EXL Service

      Engaged Employer

      EXL Service reviews

      USRN case manager - USRN Case Manager EXL Service Employee Review

      4.0
      Dec 3, 2016
      Usrn case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary Performance bonus for attendance, production and quality Strategic location, near MOA Lots of opportunities to apply for promotion, even if you are newly hired

      Cons

      Strict policies Load of work can be overwhelming Nobody wants to get promoted because your salary will not be adjusted until after quite a while Not enough training for pioneer accounts

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      5.0
      Apr 8, 2026
      Consultant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience with big clients

      Cons

      Hikes arent that great !

      2.0
      Jul 10, 2026
      Rn case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paycheck clears, that’s about it.

      Cons

      Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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