A service representative within the company - Customer Service Associate EXL Service Employee Review

4.0
May 14, 2013
Recommend
CEO approval
Business Outlook

Pros

A very ethical company with good strong values ingrained into the system,Everyone is jointly part of the stake in the future in company,Welfare company,one of the few that states that they treat their employees as their customers.Flexible with leaves if there is a emergency scenario on board.Gave me a chance to interact with the senior hierachy of the client which i do not think so i will have elsewhere.

Cons

There is a massive problem of attrition.But to be fair if an individual has attritional issues then the individuality question arises but if there is 23 out of the 25 people in my batch commits attrition then the system should be in question.i have worked for a year with a low BPO salary standards,i had my reasons to continue ,i had expectations with the company which were delievered and not delievered but amongst all the pressure of attrition falls on individuls who arent much tenured.They have been individuals who i feel not worthy of naming have entered the industry tresspassing many BPO industries with 2 -3 month work experience staying for the training and moving on.No one has taken notice on them while hiring.Other downside issues are logistics and food quality which many employees complaint.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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