Great experience for self-starters, but leadership gaps and internal politics can limit growth - SAVP EXL Service Employee Review

3.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunities to work on large-scale, complex data transformation initiatives, especially in insurance and healthcare Exposure to global teams and diverse clients; great for building domain depth and technical versatility Some really smart, capable colleagues who are generous with their knowledge Flexibility to work remotely and relative autonomy in how you execute your role If you’re proactive, you can carve out your own path and influence outcomes

Cons

Leadership changes and shifting priorities can create instability and misalignment across teams Internal politics and favoritism sometimes outweigh performance and merit in advancement opportunities Lack of clear career development or succession planning for senior individual contributors Communication from leadership is often reactive rather than strategic Sales-driven culture doesn’t always align with long-term value creation or technical excellence

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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